Privacy Policy

Effective Date: January 24, 2024

At 360Reach, we are committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

When you use 360Reach, we collect the following information:

  • Personal Information: Name, email address, and Google profile picture (if available).
  • Scraped Data: Social media profile information and publicly available emails from Instagram, Twitter, TikTok, and YouTube.
  • Search History: When you perform a search or scrape, we store the search query and the results.

We do not collect:

  • Payment details (handled by Stripe)
  • IP addresses
  • Social media account login details
  • Browsing history outside of 360Reach

2. How We Use Your Information

We use the data we collect to:

  • Provide access to our services
  • Store search history for user convenience
  • Improve the accuracy of our AI-enriched scraped data
  • Communicate with you about important updates and support requests

We do not share scraped social media data with third parties.

3. Data Storage & Retention

  • User data is stored on servers within the European Union (EU).
  • We retain your data for as long as you have an account.
  • If you delete your account, all associated data is permanently removed from our systems.

4. Third-Party Services

  • Payments: All payment processing is handled by Stripe, and we do not store your card details.
  • AI Processing: We use AI models to enrich scraped data, but this data is not shared with external parties.

5. Cookies & Tracking

  • We use session cookies for authentication and maintaining logged-in sessions.
  • We do not use tracking cookies or third-party analytics tools.

6. Security Measures

  • We implement SSO encryption for login security.
  • We use email verification to ensure account integrity.
  • We do not conduct regular security audits at this time.

7. User Rights & Data Deletion

You have the right to:

  • Request data deletion: You can delete your account at any time, which removes all stored data.
  • Download your data: While there is no built-in feature, you can request a copy of your scrape history by emailing support@360reach.io.

8. GDPR & CCPA Compliance

We comply with GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act) in the following ways:

  • Users can request data deletion.
  • We do not store sensitive personal data.
  • We do not sell or share personal data with third parties.

9. Data of Minors

360Reach does not knowingly process data of users under 18. If we become aware that a minor has used our platform, we will delete their data.

10. Changes to This Policy

We may update this Privacy Policy periodically. If changes occur, we will notify users via the email associated with their account.

11. Contact Us

For any privacy-related questions, please contact us at:

📧 support@360reach.io